FAQs
Payment

 

Back to TopQ1. What payment methods do you accept?

We accept Paypal (Visa, Master card) and bank account.

Back to TopQ2. How does Paypal work?

Please visit How does Paypal works.

Back to TopQ3. Can I pay with my bank card or credit card?

Yes, you can pay by using your bank card or credit card via Paypal.

Back to TopQ4. Can I pay by money order, bank cheque or direct deposit?

We do accept cheque or direct deposit, but the time to deliver your item will be prolonged.

Back to TopQ5. How long do I have until I have to pay for my order?

You will need to make payment for your order in 2 working days. If we do not receive any reply from you we may cancel your order. But do not need to worry, you can make a new order if your order has been cancelled.

Back to TopQ6. Do your prices include GST?

Yes, all our prices are GST included.

Back to TopQ7. Is Lay-by available?

Sorry, we do not provide Lay-by service.

Back to TopQ8. What happens if I do not have a credit card?

You can use bank deposit to make the payment to our bank account with the last 4 digits of your order number as reference.

Back to TopQ9. Is your site safe for using credit card?

The credit card payment of our products will be powered by PayPal. PayPal is committed to dealing with your customer information with high standards of information security. They use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only to specific employees who need it to fulfill their job responsibilities. For more information on PayPal's security practices, please visit the PayPal Security Centre.

Back to TopQ10. Where can I change my payment method?

Simply login your account, then click on "My Account"->"Order History", all previous orders you have made will be shown. Then click the order which you want to change. Click the button "Continue Checkout".

Back to TopQ11. How long does it take to confirm my payment?

If you pay by Paypal , we will be able to confirm your payment immediately and we will dispatch your order within 1 business day.

If you pay by bank deposit with the same bank as our company, it usually takes 12 or 24 hours max. If you are with different banks as our company, can take 2 or 3 days max. And we will dispatch your order within 1 business day.

Back to TopQ12. There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletternow!