FAQs
Warranty & Returns

 

Back to TopQ1. What warranty applies to products sold by 4Mall?

4Mall provides a voluntary warranty and applies the Conditions and Warranties required by law.

 

Statutory Conditions and Warranties

For all products sold 4Mall provide conditions and warranties contained in the Commonwealth Trade Practices Act 1974.

The conditions provide that unless the product has defects which 4Mall specifically bring to your attention before the sale, the product is of merchantable quality.

The product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and any description that is provided with the product;

The product is fit for the purpose or job for which it is normally supplied or to which 4Mall agreed before the sale.

The product matches any description provided on our website or on labelling or packaging; and you receive clear title to the product.

The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product.

Customers should note that all depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.

If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.

Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.

Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to 4Mall and you including any costs involved.

For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at ACCC website.

 

Exceptions

4Mall do not provide a refund, credit or exchange if you have:

damaged the product by using it in a way it was not meant to be used.

changed your mind and decided you no longer want the product or just don't like it,

found you can buy the same or similar product elsewhere for a cheaper price,

had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,

bought the goods for resale.

 

Voluntary Warranty Policy

All products sold by 4Mall have a "dead on arrival" (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, 4Mall will replace or repair the product at our discretion and our cost. If 4Mall have no further stock of the item and it cannot be repaired 4Mall will replace it with a similar product or offer you a full refund.

If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale.

This warranty does not apply to damaged packaging only and does not detract from your statutory rights.

 

Manufacturers Voluntary Warranty

Many of the products supplied by 4Mall are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.

A manufacturers warranty does not detract from your statutory rights.

Back to TopQ2. My item is not working now, but it is still under warranty, how do I claim the warranty?

Please contact 4Mall by email and give a full detailed description of the problem, as well as a photograph of the faulty product or part and your order number. 4Mall will respond to you within 48 hours with further questions or instructions. Do not return the product at this stage.

Back to TopQ3. What is the procedure for returning my item?

You can return the DOA (dead on arrival within 14 days from the date of dispatch) or faulty item to 4Mall using the following steps:

1. Send 4Mall an email with your order number and the reason of return.

2. Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable 4Mall to process your return promptly.

3. The ARN will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel.

Back to TopQ4. Who pays the postage costs for an item that has to be returned?

For the return of items within 14 days DOA, costs will be paid by 4Mall by your use of our Reply Paid number or by our paying our Courier.

Where a valid claim is accepted any replaced or repaired items will be sent to you at the expense of 4Mall.

Where a claim is not accepted as a valid claim your account will be debited with the cost of you returning the product to 4Mall and of 4Mall returning the product to you as well as a $10.00 handling and administration fee.

Items returned COD will not be accepted.

Back to TopQ5. I have received my item but the packaging has been damaged during transit, can I change the item?

Package damage during transit is not covered by our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

Back to TopQ6. I have received my item but the product has been damaged in transit, what should I do?

All shipments are covered by 4Mall 14 day DOA warranty. Follow the procedures for making a warranty claim. If the damage is discovered outside this period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.

Back to TopQ7. I have received my item but it is faulty, what should I do?

We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

Please make sure you follow the procedures for making a warranty claim and returning a product.

Back to TopQ8. Can I transfer the warranty to someone else if I give or sell it to them?

4Mall voluntary warranties are non-transferable.

Under Statutory Warranties not only the original consumer, but any subsequent owner who received the goods as a gift, is entitled to compensation (provided the goods have not been bought for the purpose of resupply), as long as the goods are returned within a reasonable time.

However if you have bought the product from 4Mall for the purpose of selling it to another person you may be responsible for satisfying the Statutory Conditions and Warranties.

Back to TopQ9. Can I get my money back if I do not want this item anymore?

You are not entitled to a refund, exchange, credit, replacement or repair if you:

1.damaged the product by using it in a way it was not meant to be used.

2.changed your mind or decided you no longer want the product or just don't like it,

3.found you can buy the same or similar product elsewhere for a cheaper price.

4.had a defect drawn to your attention before you purchased the product, for example, when a product is clearly labelled as second or faulty.

Back to TopQ10. Can I exchange the item if I keep it in brand new condition?

Yes, we do provide exchange service within 14 days after you received the item(s). But you should contact our customer representative via general enquire first. Once your request is approved, you can send the item(s) back and we will process as discussed. The customer should afford the exchange postage.